Cancellation & Refund

Last revised: 2026-07-09

This English text is a translation provided for convenience. The Korean-language version is the official document and prevails in the event of any discrepancy.

Article 1 (Withdrawal of Subscription and Refund for Passes/Coupons)

A pass (coupon) issued through “One-time Payment” is eligible for a full refund (withdrawal of subscription) within 7 days from the payment date, only if it remains unused — that is, not registered (used) to your own or another person’s account.

Refunds are not possible in any of the following cases.

• More than 7 days have elapsed from the payment date
• The coupon number has already been registered to your own account
• The coupon number has been gifted to another person and that person has already registered it to their account

Article 2 (Termination and Refund of Subscription Services)

Due to the nature of digital content, “Subscription” services grant immediate usage rights from the moment payment is completed; therefore, pro-rata calculation and refunds are not available for the already-paid current month (or current term) fee.

However, a member may at any time request cancellation of the subscription for the next payment cycle (termination of auto-payment), in which case the member may continue to use the service normally for the remaining subscription period.

Article 3 (Refund Procedure)

Refund requests are received via the customer center email (23rd@biblio-ent.com); once the coupon is confirmed to be unregistered, the Company processes the cancellation to the payment method used (credit card, etc.) within 3–5 business days.